FAQ

Do you have an option to directly order online?

Yes! You can order online, review your balance and statements with the option to also make online payments.

Click here to order online 

Do you offer monthly payment plans?

Yes! We can set you up with a Direct Debit payment plan. We will access your annual volumes and work out a payment plan for you. This is available from your first order. Payment dates are 1st or 15th of each month. For more details call our sales team and we can easily set you up over the phone.

How long will I have to wait for my order? 

We try and work to a 5 day delivery window at all times. Over periods of high demand like Christmas or a cold snap, this may change, however all customers are advised on the phone or at point of order via order confirmation on the delivery time. Our sales team are also available to discuss any queries you may have.

Will there be more deals and/or competitions?

We love a good deal at ATF. Which is why we offer consistently low prices every week. Follow us on Facebook to keep up to date with all our deals and competitions. We’ll also be sending more newsletters to keep you updated.

What is the Apollo Monitoring System? 

The Apollo Monitoring System monitors your home heating oil levels for you, so prevents you running out of oil by automatically notifying us when your oil falls below a certain level. It will also save you an extra 1p per litre and you can get it free with any order over 500l when you sign up for 12 months.

Can I manage my own fuel to avoid running out?

We really don’t want you to run out and incur additional charges, so that’s why we recommend our Apollo Monitoring System. All Apollo customers are topped up at 20-30% in their tank levels. In busier periods, such as Christmas, we ensure that you are topped up well before the holidays as a priority.  The Apollo Monitoring System kit and installation is FREE!

Will you offer annual checks to existing customers to make sure everything is OK? 

We would love to do this, but we think it would be like painting the Forth Road Bridge, we have so many of you lovely people to supply. However you can contact us whenever you need, we like a chat!

Your question not answered here? 

You can contact us via email, phone, post, Facebook messenger, online web orders, plus coming soon WebChat, Whatsapp, imessage and Googlechat!

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